The Carter County Detention Center offers online video visitation and onsite video visitation through Combined Public Communications.
Video visitation is provided in our facility every day of the week. Appointments must be scheduled through Combined Public Communications by either calling their Toll-free Phone Number: (866) 340-7879 or visiting their website by clicking HERE. Detention Center staff are no longer able to schedule visits.
FAQ’s
Q: How does the new video visitation system work?
A: Inmates will visit with family and friends from a video visitation terminal in their housing unit. Family and friends will visit from a similar visitation terminal in the public visitation room located in the administration lobby of the Carter County Detention Center. These visits are referred to as “on-site” or “public” visitations. The new system will continue to allow visitors to come to the detention center for on-site visitation and will now also allow family and friends to conduct a “remote” or “at-home” visit from home using a computer with a webcam and high-speed internet connection or their mobile device.
Q: How often can I visit inmates?
A: Each inmate is allowed one 60-minute on-site visit from family or friends weekly at the Carter County Detention Center. Inmates can have unlimited remote visits from home.
Q: Do I need to come at a certain time to see my inmate?
A: Friends and family can schedule visits with inmates during any time visitation is allowed. Visitation hours are 8:00 a.m. – 5 p.m. every day of the week. On-site visits must be scheduled through Combined Public Communications. Detention Center staff are no longer able to schedule visits.
Q: Do I need to schedule my visit or can I just show up?
A: Visits must be scheduled at least 24 hours in advance through Combined Public Communications by either calling their Toll-free number or visiting their website: https://cpcjail.com/ and following the instructions for scheduling a visit.
Q: Is there a charge for video visitation?
A: Each inmate is allowed one free on-site visit weekly. Inmates can have unlimited remote / at-home visits each week. Please refer to the Combined Public Communications website for visitation rates.
Q: When can I visit?
A: On-site Public Visitation is every day from 8:00 a.m. through 5:00 p.m. Please refer to the Combined Public Communications website for days and times for remote visitation.
Q: What do I need to do to visit from home?
A: Visit the Combined Public Communications website to create an account and follow their instruction for downloading the appropriate mobile or desktop app for remote visitation.
Q: Is there anything else I should know?
A: Here is some other helpful information:
1. There will be NO age restriction for visitation. However, ALL visitors under the age of 18 MUST be accompanied by their parent or legal guardian.
2. Children may not be left unattended in the lobby area of the detention center.
3. If you have questions about visiting from home, visit the Combined Public Communications website for further information.